Return And Refund Policy
Returns are accepted if returned within 7 days of receipt. Only items that are unworn, unaltered, unwashed and in its original packaging with label still attached can be returned/exchanged.
For exchanges, kindly inform the items you’d like to exchange with in the exchange and return form.
If the item requested is not available in stock, we will return payment to your bank account stated in the exchange and return form.
We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.
Please download and print the return and exchange policy here.
step by step
- repack the items with tags and invoice included in the package, put together the return form and seal it securely
- send via sicepat or JNE to this address
- the goods are at your responsibility until reach our warehouse (please pack the items securely)
- your return and exchange items will be processed within 3 working days after reaching our warehouse.
- for returns we will transfer back the value to your bank account stated in the return form
- for exchange we will exchange item requested but if item is not available in stock, we will refund instead.